Avada Support

Last Update: October 12, 2026

Your purchase of Avada One includes ongoing support for as long as your subcriptions remains active. Support is accessed through the My Avada portal.

We use HelpScout for our ticketing system, which is email-based. HelpScout adheres to SOC2 Type 2 certification for Security and Availability. Support is limited to questions regarding Avada’s features or issues arising from usage.

In accordance with our support policy, our team cannot provide support for code customizations or extended third-party plugins. If you need help with anything beyond minor customizations, we can suggest contacting our customization partner.

Our worldwide team of Avada Support professionals will contact you via email as soon as possible (almost always within 24 hours) and will stay with you until the issue is resolved.

Before Submitting A Support Request

To help speed along any support request, we ask that you follow the steps below before submitting a new Avada One support ticket. This is for the benefit of everyone and will help make the entire process more efficient.

Checklist

  • Register your My Avada support account.

  • Make sure you are running the latest version of Avada and the latest version of WordPress.

  • Always check the Important Update Information first.

  • Check the Avada Patcher Tool for released patches and fixes.
  • Check our Help Center for the answer to your question. There are well over seven hundred documents and video tuorials supporting Avada One, and it’s likely your issue has already been addressed.
  • Disable any additional 3rd party plugins you may be using to see if it fixes the issue.

  • Make sure you’ve cleared all your caches. To learn how, click here.

  • If you cannot find the answer to your question, log in to your My Avada support account and submit a support ticket using the Submit A Ticket page. A member of our team will be happy to assist you.

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