Help Center2024-03-27T00:11:48+00:00
Need Help With Avada?

Welcome To The Avada Help Center

The Avada help center is a central repository for professional documentation, video tutorials, and hands-on support for beginners, marketers, and professionals.

Submit Support Ticket

Submit A Ticket

Hands-on, fast and professional support for anything Avada related.

Manage Licenses

Manage Licenses

Manage your licenses, support, and even plugins via your Dashboard.

Presale Questions

Presales Questions?

Feel free to contact us with any presales questions, queries, or ideas for Avada.

Trending Topics

Trending Topics

I am missing hover options for elements2023-07-28T06:11:52+00:00

7.10 introduced a new UI feature for hover options in design elements. Instead of showing the different option sets simultaneously, you can now toggle between Default and Hover states to access options for each state. See the example below:

Avada Hover State

If you find that the options are not available as described after updating to 7.10, please clear your cache to resolve this issue.

I have lost my widgets & sidebars after updating to 7.92023-04-13T15:20:32+00:00

Go to Global Options > Advanced – Features and ensure that Legacy Widget Areas is set to On.

I am unable the find the ‘send to email’ option in Avada forms2023-05-15T09:07:07+00:00

Emails are managed via the notification tab in the Avada form options.  You can add a new notification which can send emails to your desired email along with automated replies.

I am trying to register my site but I get an error that “Your purchased code is being used on another domain”2023-06-29T11:35:05+00:00

It means the purchase code is registered to a different domain.

This could mean that:

  • The purchase code is registered to a website with a different domain.
  • The website has migrated to a new domain, but the purchase code was not unregistered from the original domain.
  • The domain name is the same, but the domain URL has changed. For example, the “www” prefix has either been added or removed from the URL and no longer matches the domain URL the purchase code is registered to.

To resolve this, you can log into your support account, navigate to the “Licenses” tab and manage the sub-domain and top-level domain registration there > and click the unlink icon next to the domain type for the specific purchase code –

Once you have done this, you can navigate to the Avada Dashboard from the backend of your site and complete the registration.

I have multiple Avada licenses. How can I match my licenses with the domain names?2023-07-28T06:13:58+00:00

You do not need to match the order of your listed purchases with a site. You can add the purchase code in any order. All we need to ensure is that the same purchase code is not used more than once (as the same code will not work in more than one site)

Log into your support account, and navigate to the purchase codes tab to see the details of your licenses and the domains registered against them, however if you don’t see any license or domains listed there, you have the freedom to assign any of your purchase code to any domain from the scratch, this will not cause any issues with your site at all.

We have actually made a QnA section that provides answer to all your queries above which you can check out here =>

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Design / Layout

Become a layout master


  • My Avada

    12 Articles

  • Basics

    330 Articles

  • Builder

    217 Articles

  • Layouts

    25 Articles

  • Library

    10 Articles

  • Forms

    15 Articles

  • Studio

    4 Articles

  • Off Canvas

    5 Articles

Looking for documentation for older versions? Check out the legacy documentation.

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