The Avada help center is a central repository for professional documentation, video tutorials, and hands-on support for beginners, marketers, and professionals.
Emails are managed via the notification tab in the Avada form options. You can add a new notification that will send emails to your desired email address along with automated replies.
“Your purchased code is being used on another domain” notice.admin2025-06-05T15:54:05+00:00
If you are receiving this message, there could be several reasons for this:
The purchase code is registered to a website with a different domain.
The website has migrated to a new domain, but the purchase code was not unregistered from the original domain.
The domain name is the same, but the domain URL has changed. For example, the “www” prefix has either been added or removed from the URL, and no longer matches the domain URL to which the purchase code is registered.
To resolve this, log into your support account, navigate to the “Licenses” tab, and manage the sub-domain and top-level domain registration there. Click the blue unlink icon next to the domain type for the specific purchase code.
Once you have done this, you can navigate to the Avada Dashboard and complete the registration.
I have multiple Avada licenses. How can I match my licenses with the domain names?admin2025-05-27T12:35:31+00:00
To manage your Avada licenses, please log into your My Avada account and navigate to the purchase codes tab to see the details of your licenses and the domains registered to them. However, if you don’t see any or all of your licenses listed there, go ahead and add your other purchase codes manually or using the Envato bulk import tool.
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Feel free to check out this comprehensive help file on managing your Avada licenses.
Why am I getting a critical error on editing pages or posts?admin2025-05-27T12:41:42+00:00
If you are getting a Critical or WordPress Error while editing pages or posts, navigate to WordPress Dashboard > Avada > Global Options > Performance Tab and reset the Avada cache.
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