How To Use My Avada
Last Update: October 20, 2026
The My Avada websiteis a centralized dashboard that lets you manage every aspect of your Avada experience in one place. From this dashboard, you can manage both your Avada subscriptions and Avada Classic licenses, access downloads, track your support history, provide feedback, vote for features, and more. Below, we will take an overview look at the various features available.
Log in Options
You can find the link to My Avada in the top right of the Avada website, or directly at my.avada.com.
Overview: My Avada Dashboard
Whether you’re managing Avada Classic licenses or an Avada One Subscription, or both, the My Avada Dashboard streamlines your workflow and gives you a clear overview of everything related to your account. Beyond subscription and license management, you have direct access to a wide range of options.
Avada One
Sites
Each Avada One plan includes a number of sites. Once you have a plan, the sites you connect show up here. You can execute a range of tasks here, including managing the AI credits for each site. See the Managing Your Avada Sites doc for more information on what you can do here.
Subscriptions
This page gives you information about your Avada Sbscriptions, and a range of tools to manage them. See the Managing Your Avada Subscription doc for more information.
Transactions
This page lists your Avada transactions including subscriptions and AI booster packs.
Downloads
On the Downloads page, you can access the main Avada One download file, the Avada One Chlld Theme and the Avada Migration plugin.
Support
The Support menu offers two links: Submit A Ticket, and Ticket History.
Submit A Ticket
This is where you can submit a support ticket. Start by entering a short description of your issue, and this will filter possible solutions for you. If these don’t resolve your issue, clicking “Continue” takes you to the Ticket details page, as shown below.
Add as many details as possible on this page to help speed up a resolution to your issue. One of our support team members will be in touch as soon as possible and will follow through with you via email until your issue is resolved. Also, please see the Before You Submit A Ticket help file to ensure your issue is resolved as quickly as possible.
Ticket History
This section displays your entire support ticket history, including the ticket’s status and its date. You can enter any of these tickets to review the conversation, and even post a reply if needed.
Status Definitions For Support Tickets
Engage
Prebuilt Website Voting
We encourage user voting because Avada is built around real-world use cases and the needs of its community. Voting gives users a direct voice in shaping what we design, build, and release next, ensuring that new layouts, tools, and creative assets reflect how Avada is actually being used across different industries and projects.
By listening to votes and feedback, we can prioritize the ideas that matter most, focus development time on areas that deliver the greatest value, and continuously improve Avada in meaningful ways. This collaborative approach helps us deliver more relevant outcomes—while giving users confidence that their input directly influences the future of Avada. The more licenses you have, the more votes you can submit!
Make A Request
Under Make A Request, you can submit any specific requests you have for Avada. This might be a New Feature, an idea for a New Prebuilt Website, New Studio Content, or New Documentation or Tutorial Videos. We are always interested in User feedback, and this is a great way to collate your requests.
Report A Bug
If you find a bug in Avada, please report it to us as soon as possible. These reports are forwarded to developers for confirmation, and if verified, will be added to the development cycle, or if urgent, a maintenance patch will be released. No software is entirely bug-free, but we are dedicated to resolving any bugs as quickly as possible.
Profile
In this section, you can edit your My Avada account information. You can change the name and email associated with the account, and reset your password. Just be aware that ticket history is tied to an email address, so if you change that address, you will not be able to view the support ticket history.
