The new twitter X icon is not visible

To view the updated X icon of Twitter, please make sure that you are using Avada v7.11.3. If you have recently updated and the icon is still not visible, please clear all caches.

Instagram element does not work

The Avada Instagram Element on your website is currently non-functional due to unresolved issues from Facebook's API security audit. We are actively working with Facebook to address this. You can also refer our blog post on the issue

How to renew/extend Avada support

To be eligible to extend or renew support, you must have less than 6 months of support remaining. The support cost is calculated as a percentage of the item price (the price paid for the item license). To extend or renew support, please ensure you log into the Envato account used to purchase Avada and follow these instructions . Do you qualify for Avada Grandfathered Support? You will be eligible if you purchased an Avada license BEFORE September 1, 2015. For more information, please see this help file .

When Icons are not showing up on your website, check the following: Your site content might be loaded using the wrong protocol, "HTTP" instead of "HTTPS", which could happen if changes were made to your SSL settings or if it was not set up properly. You can check this by logging into the backend of your website and navigating to Settings > General and ensure you have updated the site URLs. If you migrated your website, ensure you have cleared the Avada Caches by navigating to Avada > Options > Performance > Reset Avada Caches .

How can I Set Post Cards to equal heights?

You can set Post Cards to equal height by setting the Post Card Alignment to "Stretch" in the Design tab in the Post Cards Element options.

The package could not be installed. The theme is missing the style.css stylesheet.

When downloading Avada from your Themeforest account Downloads Page , download the Installable WordPress File rather than the All Files & Documentation package. Check out this Help File for more information.

Element not showing up

When a Design Element is not available to add to your layout, check the following: Check if the Element is enabled in Avada > Options > Builder Options . From this page, ensure that the Element you are looking for has its boxed ticked. Should the box be unticked, the Element will not be available. Ensure that you are on the latest version of Avada, as the Element release may have been with a later version. Ensure you are editing the correct content type if you are missing either Form or Layout Elements.

Why are my Images Blurry?

If you're experiencing blurriness when uploading high-quality images to your website, it could be because the image size selected in the Attachment Display Settings is smaller. To resolve this, ensure the 'Full Size' option from the list is selected when uploading your images, as seen below: If you selected "Full Size" and it's still blurry, ensure the uploaded image is large enough. Please take a look at the Image Format And Size Guide help file. Note that if you use the image as a background image or use an aspect ratio, it will often be re-sized to fill the area.

Text color of phone number on iPhone

Safari on iOS will automatically recognize phone numbers and turn them into clickable links, even if the number added is plain text. In some instances, it could lead to the number not showing up for your mobile site. You can add a format-detection meta tag, which stops numbers from being turned into links. You can add the following code to Avada > Options > Advanced > Code Fields > Space before </head>: <meta name=”format-detection” content=”telephone=no"> Alternatively, you can add a href selector for styling using this CSS code snippet, which you can add to Avada > Options > Custom CSS: a[href^=tel] { color: inherit; text-decoration: none; }

Built Mega Menu not showing

If you are having trouble displaying your Mega Menu, check to see if you are using a Legacy Header. If you are, you will need to replace it by creating a Custom Header Layout and adding your Mega Menu Layout through the Menu Element to your Custom Header. The Mega Menu Builder Menus, not to be confused with the Legacy Mega Menu, will work only with Custom Headers.

FAQs – Avada Website Builder

All FAQs Docs

The new twitter X icon is not visible
To view the updated X icon of Twitter, please make sure that you are using Avada...
Instagram element does not work
The Avada Instagram Element on your website is currently non-functional due to unresolved issues from Facebook's...
How to renew/extend Avada support
To be eligible to extend or renew support, you must have less than 6 months of...
Icons not showing
When Icons are not showing up on your website, check the following: Your site content might...
How can I Set Post Cards to equal heights?
You can set Post Cards to equal height by setting the Post Card Alignment to "Stretch"...
The package could not be installed. The theme is missing the style.css stylesheet.
When downloading Avada from your Themeforest account Downloads Page, download the Installable WordPress File rather than...
Element not showing up
When a Design Element is not available to add to your layout, check the following: Check...
Why are my Images Blurry?
If you're experiencing blurriness when uploading high-quality images to your website, it could be because the...
Text color of phone number on iPhone
Safari on iOS will automatically recognize phone numbers and turn them into clickable links, even if...
Built Mega Menu not showing
If you are having trouble displaying your Mega Menu, check to see if you are using...

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