Terms And Conditions

Thank you for using our products, services, and websites. We, the Luke Beck Inc., are a company based in Florida, USA creating products and services to enhance your website-building experience.

These Terms and Conditions explain what you can expect from us, and what we expect from you, when using our websites, products, and services. By accessing or using our websites or purchasing our products, you agree to these Terms.

To use our products, services, and websites you must meet the following conditions:

We offer the following products:

We also provide product updates, customer support, prebuilt content platforms, and an account dashboard for license and subscription management.

To use our services or access certain features, like license and subscription management, and support), you must create an account at my.avada.com and keep your account details accurate and secure. You are responsible for any activity that occurs under your account.

We grant you a non-exclusive, limited license to use our products in accordance with these Terms and Conditions. For additional licensing terms, please see below.

You agree not to resell, share, or redistribute our software, license keys, or subscription access.

Avada is exclusively sold on the Envato marketplace, Themeforest. Themeforest controls the transaction, fees, and item support terms (six months of support included with the purchase) and issues the license for all items purchased on the marketplace. The licensing terms for Avada, can be seen on the Themeforest Licensing page.

Product updates and technical support are available only to users with an active and valid license or subscription.

Our support is facilitated by dedicated and passionate world-class experts, managed using a secure email-based ticketing system called HelpScout. You can submit and manage support requests through your My Avada account dashboard.

Support covers product-related questions, troubleshooting, and guidance for features included with your product license. We do not provide custom development, server configuration, or third-party product support.

Support access is subject to fair use. This means we aim to help all customers efficiently and reserve the right to limit or suspend support for excessive, abusive, or inappropriate use of our support services.

More detailed information about support can be found in our Support Policy.

Purchases of Avada are managed and billed by Envato (ThemeForest), and their payment terms and checkout processes apply.

Refunds for Avada are subject to Envato’s Refund Policy.

All software, designs, code, text, graphics, logos, and other materials included in our products and on our websites are the property of Luke Beck Inc. or our licensors and are protected by applicable copyright and intellectual property laws.

You may not copy, modify, distribute, or create derivative works of our products or materials except as permitted by your valid license or subscription. Any other usage needs our prior written permissionor is prohibited otherwise.

Some parts of our websites or services may allow you to upload or submit content, such as text, images, or other materials (“User Content”).

By submitting User Content, you grant Luke Beck Inc. a non-exclusive, worldwide, perpetual, irrevocable, sublicensable, royalty-free license to use, reproduce, distribute, publish, and display that content for purposes related to our services and business operations (including marketing, showcasing, or improving our products).

You confirm that:

“Avada”, “Avada Website Builder”, and “ThemeFusion” are used by us, Luke Beck Inc., to uniquely identify our websites, products, services, and business. You agree not to use these phrase or our logos anywhere without our prior written consent. Additionally, you agree not to use our trade dress, or copy the look and feel of our websites or its design, without our prior written consent. You agree that this paragraph goes beyond the governing law on intellectual property law, and includes prohibitions on any competition that violates the provisions of this paragraph, including starting your own competing business.

We may revoke our consent for your use of our intellectual property, or any other permission granted to you under this Agreement, at any time. You agree that if we so request, you must take immediate action to remove any usage of our intellectual property that you may have engaged in, even if it would cause a loss to you.

We take copyright infringement very seriously. If you believe that your copyright has been infringed, please send us a message which contains:

You must sign this notification electronically and send it to our copyright agent at support@avada.com.

We recommend that you send us similar information to that above in regards to any allegation of trademark infringement, and we will address it as soon as practicable.

Some features or integrations may rely on third-party services (such as Envato, Google, OpenAI etc.). Use of those services is subject to their own terms and privacy policies.

We are not responsible for third-party service availability, security, or functionality.

To keep our products and community safe and fair for everyone, you agree not to:

We may suspend or terminate your account, licenses, or access to any of our services at any time, with or without notice, if we believe you’ve violated these Terms, misused our products or services, or for any other reason at our discretion.

This includes ending your access to product updates, support, or subscription features.

If your account or licenses are terminated, you must immediately stop using our products and services.

Any sections of these Terms that are intended to continue after termination — including payment obligations, warranties, and limitations of liability — will remain in effect.

We’re not responsible for any loss or damage you or others may experience as a result of suspension or termination of access to our services.

Our products and services are provided “as is” and “as available”, without warranties of any kind — either express or implied.

We make no guarantees about merchantability, fitness for a particular purpose, non-infringement, or the reliability or availability of our services.

To the fullest extent permitted by law, Luke Beck Inc., its directors, employees, and partners are not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising from the use or inability to use our products or services — even if we have been advised of the possibility of such damages.

You agree that we are not responsible for:

If applicable law does not allow us to fully limit our liability, our total liability to you will be limited to the smallest amount permitted by law.

Residents of jurisdictions with specific release requirements (including California Civil Code § 1542) waive any provisions that would otherwise limit this release.

Nothing in these Terms excludes liability where it would be unlawful to do so, such as for death or personal injury caused by negligence, or for fraudulent misrepresentation.

We are not responsible for any delay or failure to perform our obligations under these Terms if it results from events beyond our reasonable control.

These events may include (but aren’t limited to): natural disasters, war, terrorism, riots, embargoes, government actions, labor disputes, communication or internet outages, infrastructure or power failures, shortages of materials, or interruptions caused by third-party providers (including hosting, payment, or AI services).

When such events occur, our obligations will be suspended for as long as the event continues, and we’ll make reasonable efforts to resume normal operations as soon as possible.

If any part of these Terms is found to be invalid or unenforceable, the rest of the Terms will still apply.

If two provisions ever conflict, we’ll decide which one applies in that situation.

If we don’t enforce part of these Terms right away, it doesn’t mean we’ve given up our rights.

We may choose to enforce any part of these Terms at any time.

You may not transfer, assign, or delegate any of your rights or obligations under these Terms without our prior written consent.

We may transfer or assign our rights and obligations under these Terms to another organization or entity at our discretion, such as in the event of a merger, acquisition, or business restructuring.

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Florida, USA, without regard to conflict of law principles.

Any disputes will be handled exclusively in the courts located in Florida, USA.

If you have any questions about these Terms or our products, please contact us at:

Email: support@avada.com
Website: https://avada.com

Notice for California Users and Residents
If you’re a California resident and have a question, complaint, or concern about our services, you may contact us at the address above.

You may also reach out to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at:

1625 North Market Blvd., Suite N 112
Sacramento, CA 95834
Telephone: (800) 952-5210

These Terms were last updated on October 21, 2025. We may update these Terms from time to time. Any changes will be posted on our website.

By continuing to use our products or services after updates are posted, you agree to the revised Terms.