Privacy Policy

Thank you for visiting the Avada website. We are a US-based and owned company, creating products to enhance your website-building experience. Please read our Terms and Conditions and this Privacy Policy, providing consent to both documents to have permission to use our services.

Throughout this Agreement, we may use certain words or phrases, and you must understand the meaning of each. The list is not all-encompassing, and no definition should be considered binding to the point that it renders this Agreement nonsensical:

We are a US-based and owned company that operates web servers hosted exclusively in the US. Our hosting provider, WPEngine, adheres to the EU/US “Privacy Shield,” ensuring that your data is securely stored and GDPR compliant. For more information on WPEngine’s privacy policy, please see here: WPEngine Privacy Policy.

If you register on our website, we store your chosen username, email address, and any additional personal information added to your user profile. You can see, edit, or delete your personal information anytime (except by changing your username). Website administrators can also see and edit this information.

Click edit button to change this text. To receive product support, you have to register one or more Envato purchase codes on our site. These purchase codes will be stored together with support expiration dates and your user data. This is required for us to provide you with downloads, product support and other customer services.

You can submit Avada support tickets for assistance if you registered on our site and have a valid My Avada support account. Support form submissions are sent to our third party, the HelpScout ticketing system. Only the data you explicitly provided is sent, and you are asked for consent each time you want to create a new support ticket. HelpScout adheres to the EU/US “Privacy Shield,” and you can see their privacy policy here: HelpScout Privacy Policy.

When you leave comments on the site, we collect the data shown in the comments form, as well as your IP address and browser user agent string. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it.

The Gravatar service privacy policy is available here: Automattic Privacy Policy. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Information submitted through the contact form on our site is sent to our company email, hosted by Gmail. Google adheres to the EU/US “Privacy Shield” policy, and you can find more information about this here: Google Privacy Policy.

These submissions are only kept for customer service purposes. They are never used for marketing purposes or shared with third parties.

We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. For more information, please see the next section.

This website uses Google Analytics, a website analytics service operated by Google Inc. (600 Amphitheatre Parkway, Mountain View, CA 94043, USA).

Google Analytics uses cookies to analyze your use of this website. For more information about cookies in general, please see the Cookies section of this Privacy Policy. The information generated by these cookies is usually sent to Google USA servers and stored there. We, the operators of this website, have a legitimate interest in analyzing user behavior to optimize both the user experience when surfing the website and advertising on it. That means that the usage of Google Analytics cookies is based on Art. 6 (1) (f) of the EU’s GDPR.

This website also uses Google Analytics demographic features, which allow for obtaining reports about the average age, gender, and interests of website visitors. The data is constructed from interest-based advertising from Google and third-party visitor data and cannot be attributed to any specific person. This feature is not specific to this website and can thus be disabled on your individual Google account or by opting out of Google Analytics tracking, as explained below.

For more information about how Google Analytics handles user data, see Google’s privacy policy.

Since we value your privacy, we have taken precautious measures regarding the data sent to Google Inc., as seen below.

We have entered into an agreement with Google Inc. regarding the processing of outsourced data, which ensures the implementation of the requirements of the US, EU, and other data protection authorities when using Google Analytics.

We use Google’s IP anonymization feature on this website. Thus, analytics anonymizes the address as soon as technically feasible and at the earliest possible stage of the collection network. The IP anonymization/masking occurs as soon as data is received by the Analytics Collection Network, before any storage or processing takes place, guaranteeing that the full IP address is never written to disk.

The IP anonymization feature in Analytics sets the last octet of IPv4 user IP addresses and the last 80 bits of IPv6 addresses to zeros in memory shortly after being sent to the Analytics Collection Network.

Google uses the masked IPs to evaluate the use of this website, create reports about website activity, and provide other statistical data.

You can generally prevent the storage of Analytics cookies by selecting the appropriate settings in your browser. However, this will mean you won’t be able to experience this website’s full functionality.

Google also offers a browser plugin to conveniently prevent data transmission from the Analytics cookies to the Analytics Collection Network. The plugin can be downloaded here: Google Analytics Opt-out.

Pages on this site may include embedded content, like YouTube videos. Embedded content from other websites behaves like you do when visiting another website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below, you can find a list of the services we use:

The Facebook page plugin displays our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook, and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .

We use the Twitter API to display our tweet timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: X Privacy Policy.

We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube, and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.

This site uses cookies—small text files placed on your machine—to improve user experience. Cookies generally retain user preferences, store information for shopping carts, and provide anonymized tracking data to third-party applications like Google Analytics.

Cookies generally exist to make your browsing experience better. However, you may prefer to turn off cookies on this site and others. The most effective way to do this is to turn off cookies in your browser. We suggest consulting the help section of your browser.

If you are not a registered client of our site, there is no personal information we can retain or view regarding you. If you are a client with a registered account, your personal information can be accessed by:

We don’t share your data with third parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with to provide the services you expect from us. Please see below:

To validate and get your purchase information regarding licenses for the Avada theme, we will send the tokens and purchase keys you provided to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.

HelpScout provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. HelpScout adheres to the EU/US “Privacy Shield,” and you can see their privacy policy here: HelpScout Privacy Policy.

If you provided consent while using our live chat tool or if you signed up for our newsletter, your email address, purchase-related user data, and marketing reasons for contacting you will be stored by HubSpot. You have to give explicit consent to all marketing means you want us to use to contact you. For more information on HubSpot’s privacy policy, please see here: HubSpot Privacy Policy.

If you sign up for our newsletter using our newsletter form that is hosted by MailChimp (on their server), your email address and the marketing reasons for contacting you will be stored by MailChimp. You have to give explicit consent to all marketing means you want us to use to contact you. For more information on MailChimp’s privacy policy, please see here: MailChimp Privacy Policy.

When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data to recognize you and approve your comments automatically instead of holding them for moderation.

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information anytime (except by changing your username). Website administrators can also see and edit that information.

We use the SSL/HTTPS protocol throughout our site. This protocol encrypts user communications with the servers so that third parties do not capture or hijack personally identifiable information without authorization.

In case of a data breach, system administrators will immediately take all necessary steps to ensure system integrity, contact affected users, and attempt to reset passwords if necessary.

If you have a registered account on this site or have left comments, you can request an exported file of the personal data we retain, including any additional data you provided.

You can also request that we erase any personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to your being an active customer (i.e., basic account information like an email address).

If you wish all of your data to be erased, we can no longer offer you any support or other product-related services. If you have any questions, want to receive a copy of your stored data or have your data erased, please contact us at privacy@avada.com

ThemeFusion permits residents of the European Union to use its Service. Therefore, ThemeFusion intends to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.

ThemeFusion permits residents of the State of California to use its Service. Therefore, ThemeFusion intends to comply with California Business and Professions Code § 22575-22579.

ThemeFusion may post links to third-party websites on this site. These third-party websites are not screened for privacy or security compliance by ThemeFusion, and you release us from any liability for the conduct of these third-party websites.

All social media sharing links, whether displayed as text links or social media icons, do not connect you to any of the associated third parties unless you explicitly click on them.

Please be aware that this Privacy Policy and any other policies in place, in addition to any amendments, do not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. ThemeFusion bears no responsibility for the information collected or used by any advertiser or third-party website. Please review the privacy policy and terms of service for each site you visit through third-party links.

At times, it may become necessary or desirable for ThemeFusion, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for a civil action, criminal investigation, or other legal matter. Suppose we receive a subpoena affecting your privacy. In that case, we may elect to notify you to allow you to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either.

We may also proactively report you and release your information to third parties where we believe it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages arising from or relating to releasing your information to a request from law enforcement agencies or private litigants.

Any transfer of personal data for legal purposes will only be done in compliance with the laws of the country you reside in.

We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments to be permitted to continue using our services.