404 Errors on Portfolio Single Posts after changing the Portfolio slug

If you change the Portfolio slug ( WordPress Dashboard > Avada > Options > Portfolio > General Portfolio > Portfolio Slug ), you can experience 404 errors on Single Portfolio Posts. To avoid this, remember to resave the Permalinks from the WordPress Sidebar ( WordPress Dashboard > Settings > Permalinks ) after changing the slug.

The new twitter X icon is not visible

To display the X social icon (formerly Twitter), please make sure that you are using the latest version of Avada. If you have recently updated and the icon is still not visible, please clear your cache.

How to renew/extend Avada support

You must have less than 6 months of support remaining to be eligible to extend or renew it. The support cost is calculated as a percentage of the item price (the price paid for the item license). To extend or renew support, please ensure you log into the Themeforest marketplace account used to purchase Avada and follow these instructions . Do you qualify for Avada Grandfathered Support? You will be eligible if you purchased an Avada license BEFORE September 1, 2015. For more information, please see this help file .

If Icons are not showing on your Avada website, please check the following: Your site content may be loaded using the incorrect protocol, "HTTP" instead o f "HTTPS," which can occur if your SSL settings were changed or not set up correctly. You can check this by logging into your website's backend, navigating to WordPress Dashboard > Settings > General , and ensuring you have updated the site URLs. If you have updated your Avada website to the latest version, please ensure you have cleared the Avada Caches by navigating to WordPress Dashboard > Avada > Options > Performance > Reset Avada Caches and/or all installed third-party cache plugins .

How can I set the Avada Post Cards Element to equal heights?

You can set Avada Post Cards to equal height by setting the Post Card Alignment to "Stretch" in the Design tab in the Avada Post Cards Element options.

The package could not be installed. The theme is missing the style.css stylesheet.

When downloading Avada from your Themeforest account Downloads Page , download the Installable WordPress File rather than the All Files & Documentation package. Check out this Help File for more information.

Avada Design Elements are not visible

If one or more Avada Design Elements are not visible in the Avada Builder, it's likely because they are disabled in the Avada Builder Options or rely on a global option that is not enabled. To resolve this, you must check the Avada Builder Options and ensure the Element is enabled. Check The Avada Builder Options: Navigate to Avada > Options > Builder Options in the Avada Dashboard. Scroll down to the "Avada Builder Elements" section. Ensure the Element you're looking for has its box ticked to indicate it's enabled.

Why are my WordPress website images blurry?

Suppose you're seeing blurriness when uploading high-quality images to your WordPress website. In that case, it will likely be because the image size selected in the Attachment Display Settings is too small for use in the available space on the website. To resolve this, ensure the "Full Size" option from the list is selected when uploading your images, as seen below: Note that when uploading an image to the WordPress Media Library, a range of images of different sizes is automatically generated. To change the file size, select > Attachment Display Settings > Size. For further details, please see the "Attachment Display Settings" of this help file .

Text color of phone number on iPhone

Safari on iOS will automatically recognize phone numbers and turn them into clickable links, even if the number added is plain text. In some instances, this could result in the number not displaying on your mobile site. You can add a format-detection meta tag, which stops numbers from being turned into links. You can add the following code to Avada > Options > Advanced > Code Fields > Space before </head> : <meta name=”format-detection” content=”telephone=no"> Alternatively, you can add an a href selector for styling using this CSS code snippet, which you can add to Avada > Options > Custom CSS : a[href^=tel] { color: inherit; text-decoration: none; }

The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Invalid archive structure

This error indicates that WordPress cannot download and extract the plugin or theme files from the server. If you receive this error, please navigate to the Avada Dashboard > Status page and check the following "Server Environment" values: cURL ZipArchive If these server directives are disabled, you will see a red "x" indicating as such, and you will need to contact your web hosting provider to enable them. If you see a green "✓", please contact Avada support for further assistance.

FAQs – Avada Website Builder

All FAQs Docs

404 Errors on Portfolio Single Posts after changing the Portfolio slug
If you change the Portfolio slug (WordPress Dashboard > Avada > Options > Portfolio > General...
The new twitter X icon is not visible
To display the X social icon (formerly Twitter), please make sure that you are using the...
How to renew/extend Avada support
You must have less than 6 months of support remaining to be eligible to extend or...
Icons not showing
If Icons are not showing on your Avada website, please check the following: Your site content...
How can I set the Avada Post Cards Element to equal heights?
You can set Avada Post Cards to equal height by setting the Post Card Alignment to...
The package could not be installed. The theme is missing the style.css stylesheet.
When downloading Avada from your Themeforest account Downloads Page, download the Installable WordPress File rather than...
Avada Design Elements are not visible
If one or more Avada Design Elements are not visible in the Avada Builder, it's likely...
Why are my WordPress website images blurry?
Suppose you're seeing blurriness when uploading high-quality images to your WordPress website. In that case, it...
Text color of phone number on iPhone
Safari on iOS will automatically recognize phone numbers and turn them into clickable links, even if...
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Invalid archive structure
This error indicates that WordPress cannot download and extract the plugin or theme files from the...

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