Displaying and Configuring FAQs

Last Update: March 25, 2026

Avada includes an FAQ Element (Frequently Asked Questions) that enables you to insert FAQ posts anywhere on a page or post, on your site and the styling can be customized to suit your sites branding. An FAQ section is useful when you’d like to display common questions or information about products or services you offer that your users frequently ask about. The FAQ post can be organized into categories and can be filtered by your users. To learn how to create individual FAQ posts and how to create a FAQ section on the page, continue reading below.

How To Create FAQ’s

Before adding an Avada FAQ Element to a page or post, create your individual FAQ posts. FAQ posts are the “Frequently Asked Questions” you’d like to answer for your users. Continue reading below for more information on creating an FAQ post.

Step 1 – Navigate to the “FAQ” tab on the WordPress Admin Sidebar and select “Add New” to add a new FAQ post.
Step 2 – In the Title field, enter the question you’d like to provide an answer for. For example, if you’re selling physical products, a good question could be How much does shipping cost, to the US?.
Step 3 – In the WordPress Editor, enter the answer to the question in the Title field. You can use plain text, or you can use the Avada Live Visual Builder to add any content you wish. FAQs are a post type, like a blog post, and so can have featured images and any content. For simple FAQs, such as in the image below, plain text is very common.
Step 4 – Assign a category to the FAQ post. This will allow your users to filter FAQ posts by category. To assign a category to a FAQ post, locate the “FAQ Categories” box on the right side of the page, and click the “+Add New Category”. Alternatively, if the category already exists, check the corresponding checkbox.
Step 5 – Once done, click “Publish”.

The FAQ Page Options

When creating or editing an FAQ item, scroll below the WordPress Content Editor to find the FAQ tab inside the Avada Page Options. (In the Avada Live Builder, it’s called the “Post Tab”). Inside that tab are all the individual FAQ and page settings for each FAQ item. Continue reading below to know more about the options available for the FAQ tab in Avada Page Options.

Expert Tip: – The Avada Page Options will override the Avada Global Options on a per page basis.

Show First Featured Image – Choose whether to show the 1st featured image on the FAQ post, or not.
Featured Image Dimensions – Allows you to set the dimensions of the featured image in pixels or as a percentage (e.g., 100% or 100px). Or use “Auto” for automatic resizing if you added either width or height.
Video Embed Code – Allows you to attach a video through inserting YouTube or Vimeo embed code.
Show Previous/Next Pagination – Allows you to show or hide the post navigation.
Show Post Meta – Allows you to show or hide the post meta.
Show Social Share Box – Allows you to show or hide the social share box.
Show Author Info Box – Allows you to show or hide the author info box.
Show Related Posts – Allows you to show or hide related posts on this post.
Show Comments – Allows you to show or hide comments area.

The FAQ Global Options

There is also a range of FAQ Global options. The bulk of them are found in the Avada Builder Elements > FAQ tab and are used to set the default options for the Avada FAQ Element. But if you search for FAQ in the Global Options, you will also find an FAQ Slug and a FAQ Include Permalink Front Base option in the Miscellaneous tab, a Rich Snippets FAQ option in the Features tab, and an Avada FAQs option in the Post Types tab, which turns on or off the FAQ post type entirely on your site.

Use The FAQ Element to Display FAQ’s

Once you have created your FAQ posts, you can use the Avada FAQ Element to display them anywhere on a page or across multiple pages of your website. See the FAQ Element help file for more information about this Element, and watch the video below for a visual overview.

For privacy reasons YouTube needs your permission to be loaded.

The Avada FAQ Element includes a significant array of customizable options for you to style the FAQs to suit your websites aesthetic and branding.

How To Change The FAQ Slug

You can change the FAQ slug to whatever you prefer. You will find the FAQ Slug option in the Avada Dashboard > Options > Global Options > Extras > Miscellaneous tab.

Expert Tip: – A WordPress slug is a user-friendly, unique, and editable part of a URL that identifies a specific page, post, category, or tag, appearing after the domain name (e.g., mywebsite.com/my-faq-slug/).

How to Disable The FAQ Post Type

If you wish to disable the FAQ Post Type entirely, navigate to the Avada Dashboard > Options > Global Options > Advanced > Post Types tab. This will disable the Post type and remove it from the menu.