"This letter is motivated by my belief that individuals and business firms should be recognized for exceptional service and dependability, verbally or in writing. Too often, clients, patients, and customers are quick to criticize or admonish unsatisfactory service and quality. However, people are not as quick to praise. I have had six years in which to evaluate the quality and reliability of service from you as an associate at Avada Hearing Care Center. This unsolicited statement is my impression of you and Avada. Since June, 2000, when I bought hearing aids from your company, I have enjoyed consistent satisfaction with your service. Regular routine checkups and needed adjustments have assured consistently satisfactory performance of my two hearing aids. Also, I have been impressed with the integrity and dependability of your firm. My association has been positive and pleasant. I genuinely enjoy the benefits of my hearing aids and the friendly, cooperative attitude conveyed by you and your associates. For the reasons cited above, I heartily recommend prospective clients to seek your professional services."